Returns & Production Issues FAQ
🔄 Returns & Production Issues FAQ
Understanding Our Policy
✨ Custom Production • All items are made-to-order specifically for you • Each piece is custom printed after you order • Quality checked before shipping • Created through trusted print-on-demand partners
⚠️ Production Issues What Qualifies as a Production Issue? • Incorrect print placement • Double printing • Missing design elements • Print quality issues • Manufacturing defects
📝 How to Report an Issue If you receive an item with any production issues:
- Contact us within 5 days of delivery
- Email whippiesstore@gmail.com with: • Your order number • Clear photos showing the issue • Brief description of what's incorrect
- We'll begin processing your claim immediately
⏱️ Resolution Process • Claims are processed through our print partners • We'll keep you updated throughout the process • Resolution options include:
- Replacement item
- Full refund to original payment method
💳 Refund Information • Approved refunds are issued to original payment method • Bank processing times vary (typically 3-5 business days) • We'll notify you when refund is processed
❌ What's Not Covered • Change of mind • Incorrect size selection • Color variations (slight differences may occur due to monitor settings) • Orders not reported within 5 days of delivery • Normal wear and tear
❓ Common Questions
Q: How long does the resolution process take? A: Timeline varies as we work with our print partners to resolve each issue. We'll keep you updated throughout the process.
Q: Can I exchange for a different size? A: As items are custom-made, we cannot offer exchanges. Please check size charts carefully before ordering.
Q: What if I haven't heard about my claim? A: If you haven't received any updates within 5 business days, please contact us at whippiesstore@gmail.com
Need Help? • Email: whippiesstore@gmail.com • Include your order number in all communications • We're here to help ensure you're satisfied with your purchase!
